{"id":1544,"date":"2024-11-20T15:51:41","date_gmt":"2024-11-20T15:51:41","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1544"},"modified":"2024-12-09T14:56:55","modified_gmt":"2024-12-09T14:56:55","password":"","slug":"departments","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/departments\/","title":{"rendered":"Departments"},"content":{"rendered":"<div class=\"entry-content\">\n<p>To configure your support system departments, navigate to <strong>Setup-&gt; Support&nbsp;-&gt; Departments<\/strong> and click <strong>New Department<\/strong>.<\/p>\n<ul>\n<li><strong>Department name<\/strong> \u2013 Enter department name<\/li>\n<li><strong>Hide from client?<\/strong> \u2013 Whether this department is hidden when customer is opening a ticket.<\/li>\n<li><strong>Department email<\/strong> \u2013 Enter the department email<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"email-to-ticket-configuration\">Email to ticket configuration<a class=\"anchorlink dashicons-before\" href=\"#email-to-ticket-configuration\"><\/a><\/h3>\n<p><a href=\"https:\/\/help.xodox.in\/pt\/docs\/email-piping-auto-importing-tickets\/\">Read more<\/a><\/p>\n<ul>\n<li><strong>IMAP Username<\/strong> \u2013 Only fill this field if your IMAP server use a username to log in instead of an email address. Note that you will still need to add an email address.<\/li>\n<li><strong>IMAP Host<\/strong> \u2013 Enter your IMAP server hostname<\/li>\n<li><strong>Password<\/strong> \u2013 Your email account password<\/li>\n<li><strong>Encryption<\/strong> \u2013 Choose IMAP connection encryption<\/li>\n<li><strong>Folder <\/strong>\u2013 After you are certain your IMAP configuration is correct, click <strong>Retrieve folders<\/strong> to retrieve your IMAP account folders. Xodox CRM will only import the emails that are received in the selected folder, usually you will want to use your mailbox INBOX folder.<\/li>\n<li><strong>Delete mail after import?<\/strong> Whether you want the mail to be deleted after is imported as ticket.<\/li>\n<\/ul>\n<p>If you configured <a href=\"https:\/\/help.xodox.in\/pt\/docs\/email-piping-auto-importing-tickets\/\">email to ticket configuration<\/a>, click TEST IMAP CONNECTION to ensure that your IMAP configuration is properly configured and the email to ticket feature will work properly.<\/p>\n<p><strong>NOTE:<\/strong><\/p>\n<ul>\n<li>If you want to <a href=\"#\">receive ticket emails<\/a> you need to belong to the department. Only staff <strong>members\/admins<\/strong>&nbsp;that belong to the department where the ticket is assigned receive the necessary emails.<\/li>\n<\/ul><\/div>","protected":false},"excerpt":{"rendered":"<p>To configure your support system departments, navigate to Setup-&gt; Support&nbsp;-&gt; Departments and click New Department. Department name \u2013 Enter department name Hide from client? \u2013 Whether this department is hidden when customer is opening a ticket. Department email \u2013 Enter the department email Email to ticket configuration Read more IMAP Username \u2013 Only fill this field if your IMAP server use a username to log in instead of an email address. Note that you will still need to add an email address. IMAP Host \u2013 Enter your IMAP server hostname Password \u2013 Your email account password Encryption \u2013 Choose IMAP connection encryption Folder \u2013 After you are certain your IMAP configuration is correct, click Retrieve folders to retrieve your IMAP account folders. Xodox CRM will only import the emails that are received in the selected folder, usually you will want to use your mailbox INBOX folder. Delete mail after import? Whether you want the mail to be deleted after is imported as ticket. If you configured email to ticket configuration, click TEST IMAP CONNECTION to ensure that your IMAP configuration is properly configured and the email to ticket feature will work properly. NOTE: If you want to receive ticket emails you need to belong to the department. Only staff members\/admins&nbsp;that belong to the department where the ticket is assigned receive the necessary emails.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[39,27],"doc_tag":[],"class_list":["post-1544","docs","type-docs","status-publish","hentry","doc_category-setup-configuration","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":218,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Setup &amp; Configuration","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/setup-configuration\/"},{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Departments - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/departments\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Departments - My CMS\" \/>\n<meta property=\"og:description\" content=\"To configure your support system departments, navigate to Setup-&gt; Support&nbsp;-&gt; Departments and click New Department. Department name \u2013 Enter department name Hide from client? \u2013 Whether this department is hidden when customer is opening a ticket. Department email \u2013 Enter the department email Email to ticket configuration Read more IMAP Username \u2013 Only fill this field if your IMAP server use a username to log in instead of an email address. Note that you will still need to add an email address. IMAP Host \u2013 Enter your IMAP server hostname Password \u2013 Your email account password Encryption \u2013 Choose IMAP connection encryption Folder \u2013 After you are certain your IMAP configuration is correct, click Retrieve folders to retrieve your IMAP account folders. Xodox CRM will only import the emails that are received in the selected folder, usually you will want to use your mailbox INBOX folder. Delete mail after import? Whether you want the mail to be deleted after is imported as ticket. If you configured email to ticket configuration, click TEST IMAP CONNECTION to ensure that your IMAP configuration is properly configured and the email to ticket feature will work properly. NOTE: If you want to receive ticket emails you need to belong to the department. 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