{"id":1540,"date":"2024-11-20T15:37:13","date_gmt":"2024-11-20T15:37:13","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1540"},"modified":"2024-11-20T15:37:13","modified_gmt":"2024-11-20T15:37:13","password":"","slug":"ticket-email-templates","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/","title":{"rendered":"Ticket Email Templates"},"content":{"rendered":"<div class=\"entry-content\">\n<p>You can easily customize all ticket email templates by going to <strong>Setup -&gt;&nbsp;Email Templates -&gt; Tickets<\/strong><\/p>\n<p>Here is a list for all ticket email templates:<\/p>\n<ul>\n<li><b>New Ticket Opened (Opened by staff, sent to customer)<\/b> \u2013 (Sends to customer&nbsp;when ticket is opened from admin area)<\/li>\n<li><b>Ticket Reply (Sent to customer)<\/b> \u2013 When admin add ticket reply&nbsp;this&nbsp;email will be sent to the&nbsp;customer.<\/li>\n<li><b>Ticket Reply (Opened by customer sent to staff members) <\/b>\u2013 When client reply to ticket and an email&nbsp;will be sent to all staff member <strong>which department is the same like the ticket department.<\/strong><\/li>\n<li><b>New Ticket Open Autoresponse<\/b> \u2013 (When client open new ticket autoresponse message)<\/li>\n<li><b>New Ticket Created (Opened by custom, sent to staff members)<\/b> \u2013 (When new ticket is opened by customer&nbsp;all the staff members <strong>which department is the same like the ticket department receives this email<\/strong>)<\/li>\n<li><strong>Auto Close Ticket<\/strong> \u2013 This email will be sent when cron auto closes the ticket.<\/li>\n<\/ul>\n<p>Feel free to disable any of the email templates if you don\u2019t want to be sent.<\/p>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>You can easily customize all ticket email templates by going to Setup -&gt;&nbsp;Email Templates -&gt; Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, sent to customer) \u2013 (Sends to customer&nbsp;when ticket is opened from admin area) Ticket Reply (Sent to customer) \u2013 When admin add ticket reply&nbsp;this&nbsp;email will be sent to the&nbsp;customer. Ticket Reply (Opened by customer sent to staff members) \u2013 When client reply to ticket and an email&nbsp;will be sent to all staff member which department is the same like the ticket department. New Ticket Open Autoresponse \u2013 (When client open new ticket autoresponse message) New Ticket Created (Opened by custom, sent to staff members) \u2013 (When new ticket is opened by customer&nbsp;all the staff members which department is the same like the ticket department receives this email) Auto Close Ticket \u2013 This email will be sent when cron auto closes the ticket. Feel free to disable any of the email templates if you don\u2019t want to be sent.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-1540","docs","type-docs","status-publish","hentry","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":180,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticket Email Templates - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket Email Templates - My CMS\" \/>\n<meta property=\"og:description\" content=\"You can easily customize all ticket email templates by going to Setup -&gt;&nbsp;Email Templates -&gt; Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, sent to customer) \u2013 (Sends to customer&nbsp;when ticket is opened from admin area) Ticket Reply (Sent to customer) \u2013 When admin add ticket reply&nbsp;this&nbsp;email will be sent to the&nbsp;customer. Ticket Reply (Opened by customer sent to staff members) \u2013 When client reply to ticket and an email&nbsp;will be sent to all staff member which department is the same like the ticket department. New Ticket Open Autoresponse \u2013 (When client open new ticket autoresponse message) New Ticket Created (Opened by custom, sent to staff members) \u2013 (When new ticket is opened by customer&nbsp;all the staff members which department is the same like the ticket department receives this email) Auto Close Ticket \u2013 This email will be sent when cron auto closes the ticket. Feel free to disable any of the email templates if you don\u2019t want to be sent.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/\" \/>\n<meta property=\"og:site_name\" content=\"My CMS\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.xodox.in\/docs\/ticket-email-templates\/\",\"url\":\"https:\/\/help.xodox.in\/docs\/ticket-email-templates\/\",\"name\":\"Ticket Email Templates - My CMS\",\"isPartOf\":{\"@id\":\"https:\/\/help.xodox.in\/#website\"},\"datePublished\":\"2024-11-20T15:37:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.xodox.in\/docs\/ticket-email-templates\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.xodox.in\/docs\/ticket-email-templates\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.xodox.in\/docs\/ticket-email-templates\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.xodox.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ticket Email Templates\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.xodox.in\/#website\",\"url\":\"https:\/\/help.xodox.in\/\",\"name\":\"My CMS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.xodox.in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.xodox.in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.xodox.in\/#organization\",\"name\":\"My CMS\",\"url\":\"https:\/\/help.xodox.in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"contentUrl\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"width\":573,\"height\":192,\"caption\":\"My CMS\"},\"image\":{\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ticket Email Templates - My CMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/","og_locale":"pt_PT","og_type":"article","og_title":"Ticket Email Templates - My CMS","og_description":"You can easily customize all ticket email templates by going to Setup -&gt;&nbsp;Email Templates -&gt; Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, sent to customer) \u2013 (Sends to customer&nbsp;when ticket is opened from admin area) Ticket Reply (Sent to customer) \u2013 When admin add ticket reply&nbsp;this&nbsp;email will be sent to the&nbsp;customer. Ticket Reply (Opened by customer sent to staff members) \u2013 When client reply to ticket and an email&nbsp;will be sent to all staff member which department is the same like the ticket department. New Ticket Open Autoresponse \u2013 (When client open new ticket autoresponse message) New Ticket Created (Opened by custom, sent to staff members) \u2013 (When new ticket is opened by customer&nbsp;all the staff members which department is the same like the ticket department receives this email) Auto Close Ticket \u2013 This email will be sent when cron auto closes the ticket. 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