{"id":1532,"date":"2024-11-20T15:28:23","date_gmt":"2024-11-20T15:28:23","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&p=1532"},"modified":"2024-11-29T10:24:17","modified_gmt":"2024-11-29T10:24:17","password":"","slug":"auto-close-tickets","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/auto-close-tickets\/","title":{"rendered":"Auto Close Tickets"},"content":{"rendered":"
\n

Xodox CRM offers you the ability to auto close inactive tickets for a certain time.<\/p>\n

This option is located in Setup->Settings->Cron Job->Tickets<\/strong>, you can enter time number of hours<\/strong> that must be passed from the last ticket reply<\/strong> in order the system to auto close the ticket.<\/p>\n

Keep in mind that the system will only auto close tickets with the following statuses: Answered<\/strong>, Open<\/strong> and any other custom statuses<\/strong> you add for tickets in Setup->Support->Ticket Statuses<\/strong><\/p>\n

After the ticket is auto closed, the system will send an email to the customer informing that his ticket is closed, you can navigate to Setup->Email Templates<\/strong> and edit the email template with name \u201cAuto Close Ticket\u201d<\/strong> to format the contents to fit for your needs, you can even disable this template if you don\u2019t want your customers to be informed when the ticket is auto closed.<\/p>\n

You will need to have properly configured cron job<\/a> in order this feature to work.<\/div>\n

Disable Auto Close Tickets<\/a><\/h4>\n

If you want to disable the auto close tickets feature, navigate to Setup->Settings->Cron Job->Tickets <\/strong>and set Auto close ticket after to 0<\/p>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"

Xodox CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of hours that must be passed from the last ticket reply in order the system to auto close the ticket. Keep in mind that the system will only auto close tickets with the following statuses: Answered, Open and any other custom statuses you add for tickets in Setup->Support->Ticket Statuses After the ticket is auto closed, the system will send an email to the customer informing that his ticket is closed, you can navigate to Setup->Email Templates and edit the email template with name \u201cAuto Close Ticket\u201d to format the contents to fit for your needs, you can even disable this template if you don\u2019t want your customers to be informed when the ticket is auto closed. You will need to have properly configured cron job in order this feature to work. Disable Auto Close Tickets If you want to disable the auto close tickets feature, navigate to Setup->Settings->Cron Job->Tickets and set Auto close ticket after to 0<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-1532","docs","type-docs","status-publish","hentry","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":204,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"\nAuto Close Tickets - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/auto-close-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Auto Close Tickets - My CMS\" \/>\n<meta property=\"og:description\" content=\"Xodox CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of hours that must be passed from the last ticket reply in order the system to auto close the ticket. Keep in mind that the system will only auto close tickets with the following statuses: Answered, Open and any other custom statuses you add for tickets in Setup->Support->Ticket Statuses After the ticket is auto closed, the system will send an email to the customer informing that his ticket is closed, you can navigate to Setup->Email Templates and edit the email template with name \u201cAuto Close Ticket\u201d to format the contents to fit for your needs, you can even disable this template if you don\u2019t want your customers to be informed when the ticket is auto closed. You will need to have properly configured cron job in order this feature to work. Disable Auto Close Tickets If you want to disable the auto close tickets feature, navigate to Setup->Settings->Cron Job->Tickets and set Auto close ticket after to 0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.xodox.in\/pt\/docs\/auto-close-tickets\/\" \/>\n<meta property=\"og:site_name\" content=\"My CMS\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T10:24:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.xodox.in\/docs\/auto-close-tickets\/\",\"url\":\"https:\/\/help.xodox.in\/docs\/auto-close-tickets\/\",\"name\":\"Auto Close Tickets - My CMS\",\"isPartOf\":{\"@id\":\"https:\/\/help.xodox.in\/#website\"},\"datePublished\":\"2024-11-20T15:28:23+00:00\",\"dateModified\":\"2024-11-29T10:24:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.xodox.in\/docs\/auto-close-tickets\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.xodox.in\/docs\/auto-close-tickets\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.xodox.in\/docs\/auto-close-tickets\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.xodox.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Auto Close Tickets\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.xodox.in\/#website\",\"url\":\"https:\/\/help.xodox.in\/\",\"name\":\"My CMS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.xodox.in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.xodox.in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.xodox.in\/#organization\",\"name\":\"My CMS\",\"url\":\"https:\/\/help.xodox.in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"contentUrl\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"width\":573,\"height\":192,\"caption\":\"My CMS\"},\"image\":{\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Auto Close Tickets - My CMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.xodox.in\/pt\/docs\/auto-close-tickets\/","og_locale":"pt_PT","og_type":"article","og_title":"Auto Close Tickets - My CMS","og_description":"Xodox CRM offers you the ability to auto close inactive tickets for a certain time. 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