{"id":1347,"date":"2024-11-15T14:09:36","date_gmt":"2024-11-15T14:09:36","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1347"},"modified":"2024-11-15T14:09:36","modified_gmt":"2024-11-15T14:09:36","password":"","slug":"new-knowledge-base-article","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/new-knowledge-base-article\/","title":{"rendered":"New Knowledge Base Article"},"content":{"rendered":"<div class=\"entry-content\">\n<p>To create new knowledge base article from the main menu click on the item <strong>Knowledge Base-&gt;Articles<\/strong> then a new window will be opened and click on the top left button <strong>New Article.<\/strong><\/p>\n<ul>\n<li>Subject<\/li>\n<li>Group \u2013 Assign article to a specific group. Eq Hosting, Domains etc\u2026<\/li>\n<li>Internal Article \u2013 Check this if this is <strong>internal knowledge base article for staff members<\/strong>, a staff member will be able to read knowledge base article when they are logged in the admin area. <strong>Make sure you give your staff permission for knowledge base VIEW<\/strong> if you want they to access the internal knowledge base articles.<\/li>\n<li>Disabled \u2013 Field if you need to temporarily disable this article to be shown to customers\/staff.<\/li>\n<li>Article Description \u2013 Add article description with the rich TinyMCE editor.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-921\" src=\"#\" alt=\"New Knowledge Base Article\" width=\"822\" height=\"663\" srcset=\"3 822w, # 300w, # 768w, # 60w, # 150w\" sizes=\"(max-width: 822px) 100vw, 822px\"><\/p>\n<p>After you create the knowledge base article each article will have a unique slug that user can access directly.<\/p>\n<div class=\"st-alert st-alert-danger\">If you are using the Arabic language you will need to edit the slug manually in Latin characters after the article is created.<\/div>\n<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>To create new knowledge base article from the main menu click on the item Knowledge Base-&gt;Articles then a new window will be opened and click on the top left button New Article. Subject Group \u2013 Assign article to a specific group. Eq Hosting, Domains etc\u2026 Internal Article \u2013 Check this if this is internal knowledge base article for staff members, a staff member will be able to read knowledge base article when they are logged in the admin area. Make sure you give your staff permission for knowledge base VIEW if you want they to access the internal knowledge base articles. Disabled \u2013 Field if you need to temporarily disable this article to be shown to customers\/staff. Article Description \u2013 Add article description with the rich TinyMCE editor. After you create the knowledge base article each article will have a unique slug that user can access directly. If you are using the Arabic language you will need to edit the slug manually in Latin characters after the article is created.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[41],"doc_tag":[],"class_list":["post-1347","docs","type-docs","status-publish","hentry","doc_category-knowledge-base"],"acf":[],"year_month":"2026-04","word_count":169,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Knowledge Base","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/knowledge-base\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Knowledge Base Article - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/new-knowledge-base-article\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Knowledge Base Article - My CMS\" \/>\n<meta property=\"og:description\" content=\"To create new knowledge base article from the main menu click on the item Knowledge Base-&gt;Articles then a new window will be opened and click on the top left button New Article. Subject Group \u2013 Assign article to a specific group. Eq Hosting, Domains etc\u2026 Internal Article \u2013 Check this if this is internal knowledge base article for staff members, a staff member will be able to read knowledge base article when they are logged in the admin area. Make sure you give your staff permission for knowledge base VIEW if you want they to access the internal knowledge base articles. Disabled \u2013 Field if you need to temporarily disable this article to be shown to customers\/staff. Article Description \u2013 Add article description with the rich TinyMCE editor. After you create the knowledge base article each article will have a unique slug that user can access directly. If you are using the Arabic language you will need to edit the slug manually in Latin characters after the article is created.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.xodox.in\/pt\/docs\/new-knowledge-base-article\/\" \/>\n<meta property=\"og:site_name\" content=\"My CMS\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.xodox.in\/docs\/new-knowledge-base-article\/\",\"url\":\"https:\/\/help.xodox.in\/docs\/new-knowledge-base-article\/\",\"name\":\"New Knowledge Base Article - My CMS\",\"isPartOf\":{\"@id\":\"https:\/\/help.xodox.in\/#website\"},\"datePublished\":\"2024-11-15T14:09:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.xodox.in\/docs\/new-knowledge-base-article\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.xodox.in\/docs\/new-knowledge-base-article\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.xodox.in\/docs\/new-knowledge-base-article\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.xodox.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Knowledge Base Article\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.xodox.in\/#website\",\"url\":\"https:\/\/help.xodox.in\/\",\"name\":\"My CMS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.xodox.in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.xodox.in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.xodox.in\/#organization\",\"name\":\"My CMS\",\"url\":\"https:\/\/help.xodox.in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"contentUrl\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"width\":573,\"height\":192,\"caption\":\"My CMS\"},\"image\":{\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Knowledge Base Article - My CMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.xodox.in\/pt\/docs\/new-knowledge-base-article\/","og_locale":"pt_PT","og_type":"article","og_title":"New Knowledge Base Article - My CMS","og_description":"To create new knowledge base article from the main menu click on the item Knowledge Base-&gt;Articles then a new window will be opened and click on the top left button New Article. Subject Group \u2013 Assign article to a specific group. Eq Hosting, Domains etc\u2026 Internal Article \u2013 Check this if this is internal knowledge base article for staff members, a staff member will be able to read knowledge base article when they are logged in the admin area. Make sure you give your staff permission for knowledge base VIEW if you want they to access the internal knowledge base articles. Disabled \u2013 Field if you need to temporarily disable this article to be shown to customers\/staff. Article Description \u2013 Add article description with the rich TinyMCE editor. After you create the knowledge base article each article will have a unique slug that user can access directly. 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