{"id":1344,"date":"2024-11-15T14:02:23","date_gmt":"2024-11-15T14:02:23","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&p=1344"},"modified":"2024-12-09T14:52:21","modified_gmt":"2024-12-09T14:52:21","password":"","slug":"disabling-knowledge-base","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/disabling-knowledge-base\/","title":{"rendered":"Disabling Knowledge Base"},"content":{"rendered":"
\n

Customers area<\/h3>\n

In case you don\u2019t need the knowledge base on the customers are there is an option to disable the knowledge base feature.<\/p>\n

To disable you need to navigate to Setup->Settings->Customers<\/strong> and set\u00a0Use Knowledge Base<\/strong> to No.<\/p>\n

\"Disable<\/p>\n

Staff Members<\/h3>\n

If you give the staff members permissions for knowledge base View (Global) then they will be able to see the internal (for staff) knowledge base articles in the admin area. More info about staff permissions can be found here:\u00a0https:\/\/help.Xodoxcrm.com\/staff-permissions-explained\/<\/a><\/p>\n

In this case, to prevent specific staff member to read internal knowledge base articles, you should not give permissions for knowledge base View (Global).<\/p>\n

Keep in mind that if the knowledge base is enabled in customers area, every visitor on the customers are will be able to read the articles.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Customers area In case you don\u2019t need the knowledge base on the customers are there is an option to disable the knowledge base feature. To disable you need to navigate to Setup->Settings->Customers and set\u00a0Use Knowledge Base to No. Staff Members If you give the staff members permissions for knowledge base View (Global) then they will be able to see the internal (for staff) knowledge base articles in the admin area. More info about staff permissions can be found here:\u00a0https:\/\/help.Xodoxcrm.com\/staff-permissions-explained\/ In this case, to prevent specific staff member to read internal knowledge base articles, you should not give permissions for knowledge base View (Global). Keep in mind that if the knowledge base is enabled in customers area, every visitor on the customers are will be able to read the articles.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[41],"doc_tag":[],"class_list":["post-1344","docs","type-docs","status-publish","hentry","doc_category-knowledge-base"],"acf":[],"year_month":"2026-06","word_count":140,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Knowledge Base","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/knowledge-base\/"}],"doc_tag_info":[],"yoast_head":"\nDisabling Knowledge Base - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/disabling-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Disabling Knowledge Base - My CMS\" \/>\n<meta property=\"og:description\" content=\"Customers area In case you don\u2019t need the knowledge base on the customers are there is an option to disable the knowledge base feature. To disable you need to navigate to Setup->Settings->Customers and set\u00a0Use Knowledge Base to No. Staff Members If you give the staff members permissions for knowledge base View (Global) then they will be able to see the internal (for staff) knowledge base articles in the admin area. More info about staff permissions can be found here:\u00a0https:\/\/help.Xodoxcrm.com\/staff-permissions-explained\/ In this case, to prevent specific staff member to read internal knowledge base articles, you should not give permissions for knowledge base View (Global). 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