{"id":1253,"date":"2024-11-13T14:34:40","date_gmt":"2024-11-13T14:34:40","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1253"},"modified":"2024-12-09T14:54:24","modified_gmt":"2024-12-09T14:54:24","password":"","slug":"translating-ticket-priorities-and-ticket-statuses","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/translating-ticket-priorities-and-ticket-statuses\/","title":{"rendered":"Translating ticket priorities and ticket statuses"},"content":{"rendered":"<div class=\"entry-content clearfix\">\n<p>Ticket priorities and ticket statuses are stored in database, however with Xodox CRM you have the ability to translate them based on their ID.<\/p>\n<p><strong>Note that changing the name from the admin area wont affect how will be shown to the customers\/staff members, you will need to change\/include in the language file by creating your own <a href=\"#\">custom_lang.php<\/a> file. The names from the admin area are used for\u00a0your own recognition.<\/strong><br \/>\n<strong>Only statuses\/priorities\u00a0that dont exists in the language files will be shown the same like they are in the database.<\/strong><\/p>\n<p><strong>Translating ticket statuses:<\/strong><\/p>\n<p>By default all the predefined system statuses will be included in the language files with the following keys:<\/p>\n<ul>\n<li>ticket_status_db_1 (Open)<\/li>\n<li>ticket_status_db_2 (In Progress)<\/li>\n<li>ticket_status_db_3 (Answered)<\/li>\n<li>ticket_status_db_4 (On Hold)<\/li>\n<li>ticket_status_db_5 (Closed)<\/li>\n<\/ul>\n<p>If we want to\u00a0translate\u00a0the ticket status <strong>Open, <\/strong>this status is with ID\u00a01 create your own <a href=\"#\">custom_lang.php<\/a> file and add the following lang key:<\/p>\n<p>$lang[\u2018ticket_status_db_1\u2019] = \u2018My Open Ticket Status\u2019;<\/p>\n<p><strong>Translating ticket priorities:<\/strong><\/p>\n<p>By default all the predefined system priorities\u00a0will be included in the language files with the following keys:<\/p>\n<ul>\n<li>ticket_priority_db_1 (Low)<\/li>\n<li>ticket_priority_db_2\u00a0(Medium)<\/li>\n<li>ticket_priority_db_3\u00a0(High)<\/li>\n<\/ul>\n<p>If we want to\u00a0translate\u00a0the ticket status <strong>Low, this priority\u00a0is with ID\u00a01 create your own <a href=\"#\">custom_lang.php<\/a> file and add the following lang key:<\/strong><\/p>\n<p>$lang[\u2018ticket_priority_db_1\u2019] = \u2018Low Priority\u2019;<\/p>\n<p>If you add your own\u00a0status\/priority you can find id on the left side of the table the first column will be ID.<br \/>\nq<br \/>\n<strong>Translating new ticket status<\/strong><\/p>\n<p>If you dont add this ticket status in your custom_lang.php by default will be shown as Work Done.<\/p>\n<p>To translate the ticket status navigate to your <a href=\"#\">custom_lang.php<\/a> file and add the following line:<\/p>\n<p>$lang[\u2018ticket_priority_db_6\u2019] = \u2018Work Done\u2019;<\/p>\n<p>You can see the the language key is ending with the status ID (_6).<\/p>\n<p>The same process is with the ticket priorities.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ticket priorities and ticket statuses are stored in database, however with Xodox CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area wont affect how will be shown to the customers\/staff members, you will need to change\/include in the language file by creating your own custom_lang.php file. The names from the admin area are used for\u00a0your own recognition. Only statuses\/priorities\u00a0that dont exists in the language files will be shown the same like they are in the database. Translating ticket statuses: By default all the predefined system statuses will be included in the language files with the following keys: ticket_status_db_1 (Open) ticket_status_db_2 (In Progress) ticket_status_db_3 (Answered) ticket_status_db_4 (On Hold) ticket_status_db_5 (Closed) If we want to\u00a0translate\u00a0the ticket status Open, this status is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_status_db_1\u2019] = \u2018My Open Ticket Status\u2019; Translating ticket priorities: By default all the predefined system priorities\u00a0will be included in the language files with the following keys: ticket_priority_db_1 (Low) ticket_priority_db_2\u00a0(Medium) ticket_priority_db_3\u00a0(High) If we want to\u00a0translate\u00a0the ticket status Low, this priority\u00a0is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_priority_db_1\u2019] = \u2018Low Priority\u2019; If you add your own\u00a0status\/priority you can find id on the left side of the table the first column will be ID. q Translating new ticket status If you dont add this ticket status in your custom_lang.php by default will be shown as Work Done. To translate the ticket status navigate to your custom_lang.php file and add the following line: $lang[\u2018ticket_priority_db_6\u2019] = \u2018Work Done\u2019; You can see the the language key is ending with the status ID (_6). The same process is with the ticket priorities.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-1253","docs","type-docs","status-publish","hentry","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":332,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Translating ticket priorities and ticket statuses - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/translating-ticket-priorities-and-ticket-statuses\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Translating ticket priorities and ticket statuses - My CMS\" \/>\n<meta property=\"og:description\" content=\"Ticket priorities and ticket statuses are stored in database, however with Xodox CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area wont affect how will be shown to the customers\/staff members, you will need to change\/include in the language file by creating your own custom_lang.php file. The names from the admin area are used for\u00a0your own recognition. Only statuses\/priorities\u00a0that dont exists in the language files will be shown the same like they are in the database. Translating ticket statuses: By default all the predefined system statuses will be included in the language files with the following keys: ticket_status_db_1 (Open) ticket_status_db_2 (In Progress) ticket_status_db_3 (Answered) ticket_status_db_4 (On Hold) ticket_status_db_5 (Closed) If we want to\u00a0translate\u00a0the ticket status Open, this status is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_status_db_1\u2019] = \u2018My Open Ticket Status\u2019; Translating ticket priorities: By default all the predefined system priorities\u00a0will be included in the language files with the following keys: ticket_priority_db_1 (Low) ticket_priority_db_2\u00a0(Medium) ticket_priority_db_3\u00a0(High) If we want to\u00a0translate\u00a0the ticket status Low, this priority\u00a0is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_priority_db_1\u2019] = \u2018Low Priority\u2019; If you add your own\u00a0status\/priority you can find id on the left side of the table the first column will be ID. q Translating new ticket status If you dont add this ticket status in your custom_lang.php by default will be shown as Work Done. To translate the ticket status navigate to your custom_lang.php file and add the following line: $lang[\u2018ticket_priority_db_6\u2019] = \u2018Work Done\u2019; You can see the the language key is ending with the status ID (_6). The same process is with the ticket priorities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.xodox.in\/pt\/docs\/translating-ticket-priorities-and-ticket-statuses\/\" \/>\n<meta property=\"og:site_name\" content=\"My CMS\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-09T14:54:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.xodox.in\/docs\/translating-ticket-priorities-and-ticket-statuses\/\",\"url\":\"https:\/\/help.xodox.in\/docs\/translating-ticket-priorities-and-ticket-statuses\/\",\"name\":\"Translating ticket priorities and ticket statuses - My CMS\",\"isPartOf\":{\"@id\":\"https:\/\/help.xodox.in\/#website\"},\"datePublished\":\"2024-11-13T14:34:40+00:00\",\"dateModified\":\"2024-12-09T14:54:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.xodox.in\/docs\/translating-ticket-priorities-and-ticket-statuses\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.xodox.in\/docs\/translating-ticket-priorities-and-ticket-statuses\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.xodox.in\/docs\/translating-ticket-priorities-and-ticket-statuses\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.xodox.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Translating ticket priorities and ticket statuses\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.xodox.in\/#website\",\"url\":\"https:\/\/help.xodox.in\/\",\"name\":\"My CMS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.xodox.in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.xodox.in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.xodox.in\/#organization\",\"name\":\"My CMS\",\"url\":\"https:\/\/help.xodox.in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"contentUrl\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"width\":573,\"height\":192,\"caption\":\"My CMS\"},\"image\":{\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Translating ticket priorities and ticket statuses - My CMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.xodox.in\/pt\/docs\/translating-ticket-priorities-and-ticket-statuses\/","og_locale":"pt_PT","og_type":"article","og_title":"Translating ticket priorities and ticket statuses - My CMS","og_description":"Ticket priorities and ticket statuses are stored in database, however with Xodox CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area wont affect how will be shown to the customers\/staff members, you will need to change\/include in the language file by creating your own custom_lang.php file. The names from the admin area are used for\u00a0your own recognition. Only statuses\/priorities\u00a0that dont exists in the language files will be shown the same like they are in the database. Translating ticket statuses: By default all the predefined system statuses will be included in the language files with the following keys: ticket_status_db_1 (Open) ticket_status_db_2 (In Progress) ticket_status_db_3 (Answered) ticket_status_db_4 (On Hold) ticket_status_db_5 (Closed) If we want to\u00a0translate\u00a0the ticket status Open, this status is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_status_db_1\u2019] = \u2018My Open Ticket Status\u2019; Translating ticket priorities: By default all the predefined system priorities\u00a0will be included in the language files with the following keys: ticket_priority_db_1 (Low) ticket_priority_db_2\u00a0(Medium) ticket_priority_db_3\u00a0(High) If we want to\u00a0translate\u00a0the ticket status Low, this priority\u00a0is with ID\u00a01 create your own custom_lang.php file and add the following lang key: $lang[\u2018ticket_priority_db_1\u2019] = \u2018Low Priority\u2019; If you add your own\u00a0status\/priority you can find id on the left side of the table the first column will be ID. q Translating new ticket status If you dont add this ticket status in your custom_lang.php by default will be shown as Work Done. To translate the ticket status navigate to your custom_lang.php file and add the following line: $lang[\u2018ticket_priority_db_6\u2019] = \u2018Work Done\u2019; You can see the the language key is ending with the status ID (_6). 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