{"id":1245,"date":"2024-11-13T14:27:16","date_gmt":"2024-11-13T14:27:16","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1245"},"modified":"2024-12-03T14:52:17","modified_gmt":"2024-12-03T14:52:17","password":"","slug":"knowledge-base-link","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/knowledge-base-link\/","title":{"rendered":"Knowledge Base Link"},"content":{"rendered":"<div class=\"entry-content clearfix\">\n<p>When replying or opening ticket click on the button <strong>Insert\u00a0knowledge base link<\/strong>.<\/p>\n<p>A popup modal will be opened you only need to click on the plus icon to insert into the reply field, the link will be inserted where your cursor currently is pointed in the reply area edit.<\/p>\n<p class=\"note\"><span style=\"color: #ff0000;\"><strong>Note:\u00a0<\/strong>If Setup -&gt; Settings -&gt; Customers -&gt; Use Knowledge Base is set to No you wont be able to use this option.<\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>When replying or opening ticket click on the button Insert\u00a0knowledge base link. A popup modal will be opened you only need to click on the plus icon to insert into the reply field, the link will be inserted where your cursor currently is pointed in the reply area edit. Note:\u00a0If Setup -&gt; Settings -&gt; Customers -&gt; Use Knowledge Base is set to No you wont be able to use this option.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-1245","docs","type-docs","status-publish","hentry","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":76,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Knowledge Base Link - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/knowledge-base-link\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Base Link - My CMS\" \/>\n<meta property=\"og:description\" content=\"When replying or opening ticket click on the button Insert\u00a0knowledge base link. A popup modal will be opened you only need to click on the plus icon to insert into the reply field, the link will be inserted where your cursor currently is pointed in the reply area edit. Note:\u00a0If Setup -&gt; Settings -&gt; Customers -&gt; Use Knowledge Base is set to No you wont be able to use this option.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.xodox.in\/pt\/docs\/knowledge-base-link\/\" \/>\n<meta property=\"og:site_name\" content=\"My CMS\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-03T14:52:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/\",\"url\":\"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/\",\"name\":\"Knowledge Base Link - My CMS\",\"isPartOf\":{\"@id\":\"https:\/\/help.xodox.in\/#website\"},\"datePublished\":\"2024-11-13T14:27:16+00:00\",\"dateModified\":\"2024-12-03T14:52:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.xodox.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge Base Link\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.xodox.in\/#website\",\"url\":\"https:\/\/help.xodox.in\/\",\"name\":\"My CMS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/help.xodox.in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.xodox.in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/help.xodox.in\/#organization\",\"name\":\"My CMS\",\"url\":\"https:\/\/help.xodox.in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"contentUrl\":\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png\",\"width\":573,\"height\":192,\"caption\":\"My CMS\"},\"image\":{\"@id\":\"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Knowledge Base Link - My CMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.xodox.in\/pt\/docs\/knowledge-base-link\/","og_locale":"pt_PT","og_type":"article","og_title":"Knowledge Base Link - My CMS","og_description":"When replying or opening ticket click on the button Insert\u00a0knowledge base link. A popup modal will be opened you only need to click on the plus icon to insert into the reply field, the link will be inserted where your cursor currently is pointed in the reply area edit. Note:\u00a0If Setup -&gt; Settings -&gt; Customers -&gt; Use Knowledge Base is set to No you wont be able to use this option.","og_url":"https:\/\/help.xodox.in\/pt\/docs\/knowledge-base-link\/","og_site_name":"My CMS","article_modified_time":"2024-12-03T14:52:17+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/","url":"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/","name":"Knowledge Base Link - My CMS","isPartOf":{"@id":"https:\/\/help.xodox.in\/#website"},"datePublished":"2024-11-13T14:27:16+00:00","dateModified":"2024-12-03T14:52:17+00:00","breadcrumb":{"@id":"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.xodox.in\/docs\/knowledge-base-link\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.xodox.in\/docs\/knowledge-base-link\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.xodox.in\/"},{"@type":"ListItem","position":2,"name":"Knowledge Base Link"}]},{"@type":"WebSite","@id":"https:\/\/help.xodox.in\/#website","url":"https:\/\/help.xodox.in\/","name":"My CMS","description":"","publisher":{"@id":"https:\/\/help.xodox.in\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.xodox.in\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/help.xodox.in\/#organization","name":"My CMS","url":"https:\/\/help.xodox.in\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/","url":"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png","contentUrl":"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/10\/Xodox-Logo-01-2.png","width":573,"height":192,"caption":"My CMS"},"image":{"@id":"https:\/\/help.xodox.in\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/docs\/1245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/comments?post=1245"}],"version-history":[{"count":0,"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/docs\/1245\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/media?parent=1245"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/doc_category?post=1245"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.xodox.in\/pt\/wp-json\/wp\/v2\/doc_tag?post=1245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}