{"id":1241,"date":"2024-11-13T14:24:08","date_gmt":"2024-11-13T14:24:08","guid":{"rendered":"https:\/\/help.xodox.in\/?post_type=docs&#038;p=1241"},"modified":"2024-12-09T12:16:50","modified_gmt":"2024-12-09T12:16:50","password":"","slug":"change-ticket-status-without-making-reply","status":"publish","type":"docs","link":"https:\/\/help.xodox.in\/pt\/docs\/change-ticket-status-without-making-reply\/","title":{"rendered":"Change ticket status without making reply"},"content":{"rendered":"<div class=\"entry-content clearfix\">\n<p>You can change the ticket status without making the reply.<\/p>\n<p>Open the ticket you want to change the status and on the top right side select the desired status.<br \/>\n<strong>Status will be updated automatically after change you dont need to save any changes.<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-722\" src=\"https:\/\/help.xodox.in\/wp-content\/uploads\/2024\/12\/Change-ticket-status-without-making-reply-12-09-2024_05_46_PM.png\" alt=\"ticket-reply-close\" width=\"700\" height=\"91\" \/><\/p>\n<p><strong>NOTE<\/strong>: No email will be sent to the customer to inform that the status is changed.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>You can change the ticket status without making the reply. Open the ticket you want to change the status and on the top right side select the desired status. Status will be updated automatically after change you dont need to save any changes. NOTE: No email will be sent to the customer to inform that the status is changed.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-1241","docs","type-docs","status-publish","hentry","doc_category-support-tickets"],"acf":[],"year_month":"2026-04","word_count":59,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"help-xodox","author_nicename":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/"},"doc_category_info":[{"term_name":"Support Tickets","term_url":"https:\/\/help.xodox.in\/pt\/docs-category\/support-tickets\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Change ticket status without making reply - My CMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.xodox.in\/pt\/docs\/change-ticket-status-without-making-reply\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Change ticket status without making reply - My CMS\" \/>\n<meta property=\"og:description\" content=\"You can change the ticket status without making the reply. 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