{"version":"1.0","provider_name":"My CMS","provider_url":"https:\/\/help.xodox.in\/pt","author_name":"help-xodox","author_url":"https:\/\/help.xodox.in\/pt\/author\/help-xodox\/","title":"Ticket Email Templates - My CMS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"nxdjgPFjSn\"><a href=\"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/\">Ticket Email Templates<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/help.xodox.in\/pt\/docs\/ticket-email-templates\/embed\/#?secret=nxdjgPFjSn\" width=\"600\" height=\"338\" title=\"&#8220;Ticket Email Templates&#8221; &#8212; My CMS\" data-secret=\"nxdjgPFjSn\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>","description":"You can easily customize all ticket email templates by going to Setup -&gt;&nbsp;Email Templates -&gt; Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, sent to customer) \u2013 (Sends to customer&nbsp;when ticket is opened from admin area) Ticket Reply (Sent to customer) \u2013 When admin add ticket reply&nbsp;this&nbsp;email will be sent to the&nbsp;customer. Ticket Reply (Opened by customer sent to staff members) \u2013 When client reply to ticket and an email&nbsp;will be sent to all staff member which department is the same like the ticket department. New Ticket Open Autoresponse \u2013 (When client open new ticket autoresponse message) New Ticket Created (Opened by custom, sent to staff members) \u2013 (When new ticket is opened by customer&nbsp;all the staff members which department is the same like the ticket department receives this email) Auto Close Ticket \u2013 This email will be sent when cron auto closes the ticket. Feel free to disable any of the email templates if you don\u2019t want to be sent."}