1.0My CMShttps://help.xodox.in/pthelp-xodoxhttps://help.xodox.in/pt/author/help-xodox/rich600338<blockquote class="wp-embedded-content" data-secret="pqIReVXLR1"><a href="https://help.xodox.in/pt/docs/departments/">Departments</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://help.xodox.in/pt/docs/departments/embed/#?secret=pqIReVXLR1" width="600" height="338" title="“Departments” — My CMS" data-secret="pqIReVXLR1" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script>To configure your support system departments, navigate to Setup-> Support -> Departments and click New Department. Department name – Enter department name Hide from client? – Whether this department is hidden when customer is opening a ticket. Department email – Enter the department email Email to ticket configuration Read more IMAP Username – Only fill this field if your IMAP server use a username to log in instead of an email address. Note that you will still need to add an email address. IMAP Host – Enter your IMAP server hostname Password – Your email account password Encryption – Choose IMAP connection encryption Folder – After you are certain your IMAP configuration is correct, click Retrieve folders to retrieve your IMAP account folders. Xodox CRM will only import the emails that are received in the selected folder, usually you will want to use your mailbox INBOX folder. Delete mail after import? Whether you want the mail to be deleted after is imported as ticket. If you configured email to ticket configuration, click TEST IMAP CONNECTION to ensure that your IMAP configuration is properly configured and the email to ticket feature will work properly. NOTE: If you want to receive ticket emails you need to belong to the department. Only staff members/admins that belong to the department where the ticket is assigned receive the necessary emails.